Terms of Service

Scope of Services

We provide professional cleaning services including Residential Cleaning, Deep Cleaning, Move In / Move Out Cleaning, Post-Construction Cleaning, Commercial Cleaning, and Airbnb / Short-Term Rental Turnovers. The exact scope depends on the service selected, the condition of the space, and any special requests confirmed before the appointment.

We do not provide services outside the agreed scope unless approved in advance. Additional requests may require added time and additional fees.

Estimates and Pricing

Quotes are based on information provided at the time of booking, such as home size, service type, number of rooms, and condition. If actual conditions differ significantly, pricing and/or service time may be adjusted after review.

Scheduling and Arrival Windows

Appointments are scheduled based on availability. Arrival times may be provided as a window to allow for traffic and previous job timing. We will communicate promptly if a delay occurs.

Access to the Property

Clients must provide safe access at the scheduled time. If entry requires a key, lockbox, gate code, or special instructions, it must be shared in advance. If we cannot access the property, the appointment may be treated as a late cancellation.

Client Preparation

To maximize cleaning quality, clients should clear clutter from floors and surfaces, secure valuables, and store fragile items. Cleaning time is focused on cleaning, not organizing. Excessive clutter may reduce results or require added time.

Supplies and Product Preferences

Our team arrives prepared with professional supplies and equipment. If you prefer specific products or have surface restrictions, inform us before your appointment. We are not responsible for results caused by client-provided products that do not perform as expected.

Payments and Fees

Payment terms are confirmed at booking. Some services may require deposits. Late payments may result in service pause until the account is current. Returned payments or chargebacks may incur additional fees where applicable.

Rescheduling and Cancellations

If you need to reschedule or cancel, please notify us as early as possible. Same-day cancellations, missed appointments, or lack of access may result in a cancellation fee, depending on scheduling impact.

Safety, Pets, and Working Conditions

Clients must provide a safe working environment. Please secure pets if they may interfere with cleaning or door access. We reserve the right to stop service if conditions are unsafe, including hazardous materials, aggressive animals, or unsafe temperatures.

Breakage, Damage, and Reporting

We work carefully. However, normal wear and tear can exist in homes and businesses. Any concerns about damage must be reported within 24 hours of service completion, along with photos when possible, so we can review and respond.

Satisfaction Policy

If something was missed within the agreed scope, contact us promptly so we can address it. Service quality depends on accurate information, adequate access, and realistic expectations based on condition and scope.

Limitations of Liability

We are not responsible for pre-existing damage, improper installation of fixtures, unstable items, or issues caused by normal wear. We are also not responsible for items not disclosed as fragile or valuable. Liability, if any, is limited to the value of the cleaning service provided.

Privacy and Photos

Your privacy matters. We do not share client information publicly. Photos may be taken only for internal documentation or quality control, and will not be used for marketing without permission.

Changes to These Terms

We may update these Terms of Service to reflect improvements or operational changes. The latest version will apply to new bookings after the update date.

Contact

If you have questions about these terms or your booking, contact Camargo’s Cleaning Service for clarification before scheduling.

Tip: Keep all instructions and requests in writing so we can deliver the most consistent service.